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Formal VS Friendly

The first thing to note about formal English in modern business is that it’s not nice. It’s not polite or charming, it’s a weapon that you use to defend yourself against an anonymous public or to intimidate acquaintances who incur your wrath. This means that, in an...
Making a Fuss

Making a Fuss

In the old days, businesses didn’t bother with pretty language and the Customer Service area in many companies was called the Complaints Department. Even the best-run organisation can’t keep everyone happy always because humans love whining, and you’ll probably find...
Please, Thanks and Sorry

Please, Thanks and Sorry

Please, Thanks and sorry are very important in ours lives. The words above are all seasoned veterans of those “most powerful word in the English language” memes that often appear on LinkedIn. This might be a slight exaggeration (the words “paid with thanks” have...
How to Lose Friends and Upset People

How to Lose Friends and Upset People

How to Lose Friends and Upset People? Do you know it? Have you ever been offended by a business mail or text message? If not, you’re either lucky with your clients or you have a thicker skin than me. I know we English are a little sensitive about these things, but...
Los podcasts y sus beneficios

Los podcasts y sus beneficios

Gracias a la tecnología y lo rápido que estas avanzan, han hecho posible diferentes formas y  muy variadas de aprender inglés. Hay quienes la revolución digital no les trae buena espina, todavía no se han adaptado a ella y les da reparo renovarse en todos sus...

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