Nobody wants to be the bearer of bad news and it’s even worse if you have to do it in a foreign language. It’s best to do a bit of advance planning: think about what you’re going to say and how to say it in English. Apologise It’s best to get the bad news out of the...
If you’ve been near an airport this summer there’s a good chance that you’ve come across the English word ‘DELAYED’ at some point. Delays seem to be a fact of personal and professional life these days, but this is dangerous territory if you have to do business with...
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